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We appreciate hearing from our customers. However,
before contacting us, please take a look at these commonly questions along
with our responses. You may find your answers here.
- Is online shopping safe? How will BOL protect my credit
card information?
- What methods of payment can I use for BOL?
- When will BOL charge my credit card?
- Do I need a specific browser to shop with BOL?
- Am I required to have an e-mail address to purchase
on BOL?
- How will BOL confirm my order?
- Do I pay sales tax?
- What if I have a problem with my order?
- How long will it take to get my order?
- What is your return or exchange policy?
- Do you accept orders by fax?
- What are my shipping options?
1.
Is online shopping safe? How will BOL protect my credit card information?
Ordering with BOL involves the use of state
of the art commercial security measures. Our order form is protected by
the Secure Socket Layer (SSL) protocol, which encrypts your information
and confirms the identity of the BOL server before allowing your order
to be sent. This encryption process takes the characters you enter
and converts them into bits of code that are transmitted over the Internet.
Netscape and Internet Explorer browsers both support the SSL protocol.
In addition, BOL uses only secure
Web servers that are protected behind a firewall, and extensive measures
have been taken to guard them from both physical and electronic attack.
2.
What methods of payment can I use for BOL?
You can purchase online by credit card only (MasterCard
,VISA or American Express)
3. When will BOL charge my
credit card?
No charges will be applied on your credit card
until your order has shipped.
4.
Do I need a specific browser to shop with BOL?
Although this site has been designed to be viewed
by a wide range of browsers, to shop securely in BOL you will need Netscape
Navigator 3.0.4 or later for Windows or Macintosh, Microsoft Internet
Explorer 3.0 or later for Windows or Macintosh, and America Online 3.0.1
or later.
5. Am I required to
have an e-mail address to purchase on BOL?
Yes. With an e-mail address you will be able to
receive messages confirming your order and a notification when the product
will arrive,
prompt notice of any shipment delays, if any, since some products are
imported from Brazil.
6.
How will BOL confirm my order?
You will receive a confirming e-mail indicating
receipt of your order and that we are proceeding to fill your order. After
this confirmation, we will contact you only if we encounter problems filling
your order such as back ordered items, shipping delays or payment problems.
7. Do I pay sales tax?
Only Californai residents will be charged sales
tax. Because BOL operates inCalifornia, we are required by law to charge
applicable sales tax on all purchases made by California residents.
8.
What if I have a problem with my order?
If there is any problem with a shipment, or you
would like to inquire about an order contact BOL at customerservice@brazil-online.com
9.
How long will it take to get my order?
Our vendors are committed to a rapid shipping turn
around. Most items are shipped within 3-5 business days so you should
receive your product within 5-10 business days. Imported products from
Brazil may take longer, specific shipping information is noted on the
respective product page.
10.
What is your return or exchange policy?
Return policies vary from vendor to vendor. Specific
exchange policies are described at the time you place an order.
11.
Do you accept orders by fax/phone?
At this time we do not accept fax or phone orders.
12.
What are my shipping options?
Shipping options vary form vendor to vendor. Specific
options are detailed when placing the order.
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